FAQ

What is the noticeable difference between Dr. Lite lamps and the other task lighting products out in the market?

Your eyes will feel the difference. Our patented bulbs not only screen out the harmful blue rays, you will be able to see clearer with our balance spectrum of lighting that is flicker and glare-free. 95% of Dr. Lite users claim that their eyes feel less strained and fatigue when using our lamps.

Our lights are also built to last with task-inspired features. The built-in 3-level dimmer, convenient location of the switches, medical grade construction and flexible arm are innovations added to ensure an enjoyable experience.


Are they worth the money?

Your eyes are your most important sensory organs. We perceive up to 80% of all impressions through our sight. Once damage incurred, it will be irrevocable and irreversible. As the eye deterioration is a painless process, by the time it becomes noticeable, most people already lost half of their eyesight.

Our top range lamps represents an investment in your eyes of only a quarter per day over the 3 year guarantee period!


Where can I purchase Dr. Lite products?

Dr. Lite products can be purchased directly on this web page or by inquiring with our local distributors. Dr. Lite are also available at some low vision clinics in your area. Contact us for further details if necessary.


What if I run into any assembling and technical problems with my lamp?

User Manuals do come with our products. However, if you have misplaced your manual or need additional help, please contact us and one of our team will get back to you. The user manual can also be downloaded from our product page.


Risk-Free 100 Day Trial?

We understand how personal your eyes are to you and is confident that it will tell you how our products will illuminate your life. This is why we would like for you to try our light at your home for 100 days in a completely Risk Free Trial.

We hope you will be delighted with your purchase. If you’re not 100% satisfied with your light, contact us and we’ll give you a FULL refund. We’ll come and collect the light from you at our cost.


Returns and Refunds?

We hope you will love everything you receive from us, but if you are not, we’ll be happy to offer you an exchange, or a full refund for goods returned within 100 days.

You can also cancel your purchase by notifying us if it has not shipped.

If there is a manufacturing fault or defect with your order, you can return it to us within the 100 day trial period for replacement or refund. Naturally, this does not apply to any faults caused by accident, neglect or misuse.

To start the return, please Contact us and we will arrange for the collection at our cost.


The warranty excludes the following:
  • failure due to improper handling or operation
  • failure due to an unstable power source
  • products were dismantled or modified without written approval from Dr. Lite or used in conjunction with parts not provided by Dr. lite such as power cords or power adaptors.
  • products repaired or altered by persons not authorized by Dr. Lite
  • acts of God

If failures occur within 100 days of purchase date, Dr. Lite will pay for shipment of the product to Dr. Lite warehouse for verification.

If failures occur outside of the 100 days of purchase, the buyer is responsible for shipment of the product to a Dr. Lite warehouse for verification.

In cases where a product can be repaired and returned in good working condition, Dr. Lite will repair and return the product.

In cases where a product cannot be restored to reasonable working condition, Dr. lite will provide the buyer with a new product of the same model or closest equivalent if that model is no longer available.

In cases of repair or replacement covered under warranty, Dr. Lite will cover all return shipment of the product to the buyer.

In cases where the repair or replacement is not covered by warranty and buyer would like to purchase a new product, they will receive a certificate for 30% off the purchase of a new product directly from Dr. Lite website.